YWAM Harbour City Privacy Policy

At Youth With A Mission Harbour City Limited, (hereinafter, “we” or “us” or “our” or the “Organisation”), we sincerely care about privacy, security, and transparency; these fundamental elements of privacy and security play an important part in our organisation’s mission. Toward that, this Privacy Notice explains how we safeguard your personal information when you surf our website; it also clarifies your privacy privileges and how the law protects you. This Privacy Notice also applies to personal data you entrust to us when applying to our training centre, when enrolling in training development, or when contact us for more information.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To send periodic emails regarding your order or other products and services.

• To follow up with them after correspondence (live chat, email or phone inquiries)

How we collect your data?

One of the purposes of this Privacy Notice is to explain how we collect and process personal data at https://www.ywamharbourcity.org, including any data provided through blogs, Apps, Social Media forms, the website or the application forms. The information may be provided through contact forms, payment forms or when you apply or inquire for an opportunity at our location.

Please be informed that this website is not intended for children, defined as age 12 and under; we absolutely do not knowingly collect data from children.

We encourage you to read this Privacy Notice; it has been written to ensure you understand how we collect information, how it is safeguarded, what is collected, how it is processed, where it is processed, with whom we may share it, and your rights under the law.

We may collect your data through direct interaction, automation, or third parties. Here’s more information about these methodologies:

  • Direct interactions. We may receive your information directly when you:
    • e-mail us;
    • request marketing information to be sent to you;
    • enquire about enrolment;
    • submit an application;
    • interview with us; or
    • provide us feedback.
  • Automated technologies or interactions. When you use our website or log in to our services, we may learn technical data about your computing system and browsing activity. This data is gathered by employing cookies and related tools.
  • Third parties. Your personal data may be received via a third party as follows:
    • Via analytics through providers such as Google Analytics, which is located outside of the EU; and
    • From service providers, we use, including companies such as:
      • Salesforce and Zapier to process applications;
      • Stripe to process invoices and payments;
      • MailChimp to communicate with you; and
      • Social Media platforms such as Facebook, Instagram, and YouTube for collaboration and advertising purposes.

What about “cookies”?

To provide better content and a more effective website, we sometimes use “cookies” as part of our interaction with your browser. A “cookie” is a small text file placed on your computer’s hard drive by our web page server. “Cookies” are commonly used on websites and do not harm your system. By configuring your preferences or options in your browser, you determine if and how a “cookie” will be accepted. These “cookies” do not collect personally identifiable information, and we do not combine information collected through “cookies” with other personal information to determine who you are or your email address.

We may use third party advertising companies to serve ads such as Google Adwords & Facebook Ads with remarketing features to show our ads on sites across the Internet. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness as well as to serve ads based on previous visits to our website. Any information that these third parties collect via cookies and action tags is completely anonymous.

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

An external PCI compliant payment gateway handles all CC transactions.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Information we may collect about you!

We may collect the following information about you that makes you identifiable. We may also process, store, transfer or modify data that has been grouped together such as:

  • Identity Data including first name, surname, username, date of birth, nationality (but not race or ethnicity) and any other personal details you may send to us.
  • Contact Data includes email address, geographic address, and social media data.
  • Enrollment Data includes educational and vocational experience, character references, interview data, application decision data
  • Technical Data includes your internet protocol (IP) address, operation system, browser type and plug-ins, mobile platform, and other technical data regarding your computing platform.
  • Usage Data includes data regarding how you use our platform, which pages you visit, and other relevant metrics about our website.
  • Communication Data includes marketing data, including choice in whether or not to receive newsletters and communication from us or our third parties.

Sometimes we aggregate data such as statistical metrics or demographic information stemming from your personal data. It should be noted that statistical and demographic data is not personal data when it does not directly or indirectly reveal your identity. Only when statistical data is combined with personal data will this Privacy Notice apply.

In some instances, such as to apply to one of our training offerings and complete an application, we may receive sensitive data about you, which may be defined differently in various countries. Using Article 9 of the GDPR as a baseline, this data, if provided, may be associated with your religious or philosophical beliefs, or could include information about your health. If you provide us this information, you do so by choice and under no compulsion whatsoever. We commit to safeguard your data and provide it adequate protections, and will only use it according to the purposes set forth in this Privacy Notice and according to legal limitations.

Third -party links 

This website may include links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice or other relevant information of every website you visit.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Communication & Marketing

We will make every effort to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us, purchased services from us or if you provided us with your details when you subscribed to our newsletter and, in each case, you have not opted out of receiving that marketing.

Your rights 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c ) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at [email protected]. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you! 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to this statement 

We will occasionally update this Privacy Notice to reflect company and customer feedback. We encourage you to periodically review this statement to be informed of how we are protecting your information.

Contact information 

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.ywamharbourcity.org

P.O. Box 1453

Yuen Long, NT

Hong Kong

[email protected]

Last Edited on 2019 – March